Please read these Terms and Conditions carefully before using the Oxo Travels website and booking services. By accessing or using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.
1. About Oxo Travels
Oxo Travels Ltd is a travel agency registered in England & Wales. Our registered office is in the United Kingdom. We act as an agent for airlines, hotels, and other travel suppliers. Bookings are made subject to the terms and conditions of the respective supplier in addition to these general terms.
2. Making a Booking
When you make a booking through Oxo Travels, you confirm that:
- You are at least 18 years of age and have the legal authority to enter into a binding contract.
- All information you provide is accurate, complete, and up to date.
- You have authority to make a booking on behalf of all named travellers in the booking.
- You have read and agreed to these Terms & Conditions and our Privacy Policy.
- All travellers named in the booking also agree to these Terms & Conditions.
3. Pricing & Payment
Live Pricing
All flight prices are sourced in real-time from airlines and their global distribution systems. Prices are dynamic and may change between search and booking. The price is only confirmed upon successful payment.
Currency
Prices may be displayed in multiple currencies for reference. Payment is processed in the currency displayed at checkout. Exchange rates are indicative and may vary; your card provider may apply their own exchange rate and fees.
Payment Security
All payments are processed securely by Stripe, a PCI DSS Level 1 certified payment processor. Oxo Travels does not store card details on our servers.
4. Flight Bookings
The following conditions apply specifically to flight bookings:
- Flight bookings are subject to the individual airline's terms and conditions, including their fare rules, baggage policies, and cancellation terms.
- It is your responsibility to ensure that all passenger names exactly match the government-issued travel document that will be used.
- You are responsible for checking in on time, arriving at the airport with sufficient time, and ensuring you carry the correct travel documents.
- Airlines may cancel, reschedule, or modify routes. We will endeavour to notify you of any significant changes but are not liable for changes made by the airline.
- Oxo Travels acts as an agent of the airline and is not responsible for the airline's performance or service.
- Visa and entry requirements are the sole responsibility of the traveller. We recommend checking requirements with the relevant embassy or consulate.
5. Cancellations & Changes
Cancellation and change policies vary depending on the airline fare type and hotel booking conditions selected at the time of booking. Please refer to our Refund Policy for full details.
Changes and cancellations must be requested by contacting our support team. Many fares are non-refundable or subject to significant fees as determined by the airline. It is strongly recommended that all travellers purchase comprehensive travel insurance.
6. Travel Insurance
⚠️ We strongly recommend that all travellers take out comprehensive travel insurance at the time of booking. This should cover medical emergencies, cancellation, curtailment, loss of baggage, and personal liability. Oxo Travels does not currently sell travel insurance.
7. Limitation of Liability
Oxo Travels acts as an agent for airlines, hotels, and other travel service providers. Our liability is limited to the agency services we provide. We are not responsible for:
- The acts, omissions, or defaults of airlines, hotels, or other third-party suppliers.
- Loss or damage arising from circumstances beyond our reasonable control, including but not limited to natural disasters, political unrest, pandemics, or government restrictions.
- Loss, theft, or damage to baggage or personal belongings.
- Any indirect or consequential losses arising from your booking.
Nothing in these terms limits our liability for death or personal injury caused by our own negligence, or for fraud or fraudulent misrepresentation.
8. Intellectual Property
All content on the Oxo Travels website, including text, images, logos, and design, is the intellectual property of Oxo Travels Ltd or its licensors. You may not reproduce, distribute, or use any content without our prior written consent.
9. Website Use
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. You must not:
- Use the website for any fraudulent purpose or in connection with any criminal activity.
- Attempt to gain unauthorised access to any part of the website or its related systems.
- Use automated tools (bots, scrapers) to access, collect, or process data from the website without our consent.
- Post or transmit any harmful, offensive, or illegal content.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in another country, you may also have rights under the laws of that country.
11. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. The latest version will always be published on this page with the updated date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.