Refund Policy

This Refund Policy explains your rights and options when cancelling or changing a booking made through Oxo Travels. We always aim to be fair and transparent, and we will work hard to resolve any issues quickly.

1. Flight Fare Classes at a Glance

* Exact cancellation fees and refund amounts are determined by the operating airline's fare rules and are shown at the time of booking. Oxo Travels may also charge an administration fee for processing changes and cancellations.

2. Cancellation by You

If you wish to cancel your booking, please contact our support team as soon as possible. The following applies:

• 24-hour grace period for flights
  If you booked a flight and wish to cancel within 24 hours of making the booking (and the departure is at least 7 days away), you may be entitled to a full refund from the airline. This is subject to the airline's own policy.
• After 24 hours
  Cancellations after this window are subject to the airline's fare rules. Non-refundable fares will not be refunded except for government taxes and applicable surcharges, which we will endeavour to recover on your behalf.
• Administration fee
  Oxo Travels charges an administration fee of £25–£50 per person for processing cancellation requests, separate from any airline penalties.
• Hotel bookings
  Cancellation terms for hotels are set by the property and are displayed at the time of booking. Some rooms are fully non-refundable, while others allow free cancellation up to a specified date.

3. Changes to Your Booking

Requests to change a booking (e.g. passenger name corrections, date changes) must be submitted in writing to our support team. Changes are subject to:

• Availability of the new service at the time of the change request.
• Any fare difference between the original and new fare.
• The airline's change fee as per the fare rules applicable to your ticket.
• An Oxo Travels administration fee for processing the change.

Minor name corrections (e.g. spelling errors) may be possible at no charge, subject to airline policy.

4. Cancellation by the Supplier (Airline or Hotel)

If an airline cancels your flight, you are entitled to a full refund of the fare or a rebooking to the same destination at no extra cost, in accordance with the airline's own policy and applicable regulations (such as UK Retained Regulation EC 261/2004 for flights departing UK/EU airports).

We will assist you in obtaining a refund or rebooking from the airline. However, we are not responsible for the airline's failure to provide refunds in a timely manner.

5. Custom Payments

Custom payment amounts made via the Oxo Travels Make Your Payment page are non-refundable unless a specific booking to which they apply has been cancelled in accordance with this policy. If you believe a custom payment was made in error, please contact us within 24 hours of the transaction at support@oxotravels.co.uk.

6. How to Request a Refund

7. Consumer Rights

If you have booked a flight that departs from a UK or EU airport and your flight is cancelled or significantly delayed, you may have rights under UK Retained Regulation EC 261/2004, including the right to compensation of up to £520 per person depending on the flight distance and delay duration. We recommend visiting the Civil Aviation Authority website (caa.co.uk) for further information.